MoviePass opting in cancelled users

BY SAMANTHA COSTANZO
Posted on JAN 09, 2019

Users who cancelled recently are receiving a message that they have been resubscribed, and many report having a difficult time cancelling again.

MoviePass is opting in users who have previously cancelled the service, according to The Verge.

The theater subscription service is debuting a new plan on August 15 that will limit users to three movies per month in addition to existing restrictions on popular movies. The plan is the latest effort for the struggling company to save money.
Now, users who cancelled as a result of the changes are receiving a message that they have been resubscribed, and many report having a difficult time cancelling again.

"Please note: if you had previously requested cancellation prior to opting-in, your opt-in to the new plan will take priority and your account will not be cancelled," read an email sent to users.

However, subscribers say that they never opted in to a new plan, expecting that their cancellation would mean they were free of the troubled service for good.

Affected users cancelled their plans between July 31 and mid-August. People who have tried to cancel since receiving the news that their initial cancellation was not actually processed have received error messages when trying to cancel again.

It is unclear whether the situation is a logistical mistake or a deliberate attempt to retain subscribers.

MoviePass recently shut down for one day on July 26 because it ran out of money to operate and took out an emergency loan of $5 million from hedge fund Hudson Bay in order to get back online. The company's troubles began when it lowered its prices to $9.95 per month and gave subscribers access to one movie ticket per day

 

 

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